tūtū (grandma) – Mug – Made to Order Ivy & Co.

Fast Shipping with Professional Packaging

We offer a broad range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is extremely skilled and will package your items according to our precise and precise specifications. Before shipment, all items will be thoroughly examined and safely secured. We deliver to thousands of customers daily in different countries. This is a sign of our determination to be the largest online retailer in the world. The distribution centers and warehouses distribution are situated in Europe and the USA.

Note: Orders that contain more than one product are assigned a specific processing time based on the individual product.

Prior to shipping, we inspect the ordered items carefully before shipping. The majority of orders are shipped within 48 hours. The estimated delivery time is 3 to 7 days.

Returns

Due to multiple entities such as the factory and the warehouse, we are unable to completely manage our stock. The actual inventory may change at any moment. It is possible that the stocks could be depleted after the order has been made.

Our policy lasts for a period of 30 days. If you haven't received your product within 30 days, we're not able to issue the option of a refund or exchange.

In order to be eligible for a refund, your item must be in good condition and in the same condition that you received it in. The item should be returned in its original packaging.